Reckon · Tech Demo
Reck|
A short tech demo, presented by your friendly Reckon sales associate.
The next few minutes

Both fun and profitable.

01The trouble with feedbackwhy surveys fail
02PIM — a braver attemptand where it stopped
03Reckon Limbiccapture · engage · gather
04Live demosfeelings, on stage
05Questionsask me anything
Chapter One

Nobody likes
being surveyed.

Customer feedbackThe status quo

For years, organizations have tried to truly engage their customers.

Most of those attempts end the same way — a star rating, a long form, a polite request that everyone ignores. Frustration on both sides, and thin data to show for it.

The numbers don't lie

Feedback is broken at the source.

6%
Where phone-survey response rates have collapsed — down from 36% in 1997.
Pew Research Center · 1997–2019
7in 10
People abandon a survey before they ever reach the end.
Customer Thermometer · 2017
96%
Of unhappy customers never say a word. They just don't come back.
TARP · US Office of Consumer Affairs
A form gets you a number. It rarely gets you the truth.
Chapter Two

So we built
something braver.

Voice engineA real example

PIM was our first voice engine — a retro phone you could simply pick up.

No form, no stars. A natural, playful conversation about your visit. People didn't fill it in — they talked.

PIM, by the numbers

People chose to talk.

613
Real conversations, not survey clicks.
Live deployment
26days
A single public installation, one phone.
Jan 2026
100s
Of surprising, usable data points uncovered.
Rich qualitative signal
The honest part

It worked — until it didn't.

×

A solo experience

One person held the phone. The rest of the group stood around like spare parts.

×

Text only

It caught words and nothing else — shallow data, none of the feeling.

×

Generated on the spot

Every line invented live: cost goes up, accuracy goes down.

×

No wow factor

Lovely, but never viral — so it never paid its way in marketing.

The new stack

Reckon Limbic

Hardware and software that bring our creations to life — and read the room while they do it.
The C·E·G methodology

Capture. Engage. Gather.

01

Capture

Grab attention with the real world — motion, light, a knock from inside a box.

Limbic · effectors
02

Engage

Earn the moment with a creature that genuinely reacts — emotion, not a script.

Limbic · emotional core
03

Gather

Turn the experience into rich, consented data — the part that pays the bill.

Limbic · insight

A good story or a bit of fun changes everything: a conversation earns 39% more informative answers — and twice the personal detail — than a static form. So we start by capturing attention.

Source: Xiao et al., conversational vs. form surveys, ACM TOCHI 2020
Capture · live

Something's in there.

A Limbic subsystem drives motors, lights and objects — from a simple knock-in-a-box to full animatronics.

Press K to knock · arrow keys to continue
Engage

We fall for
things that feel.

Emotional coreNeuromodulation

Once we have your attention, we keep it.

Humans light up around creatures that react with real emotion. So we built an emotional core modelled after neuromodulation — feelings that fill, drain, and remember.

Live

Meet Demo.

Demo
settled
Press play and say something nice. Or don't.
Buttons drive the real emotional core · watch the buckets fill and drain
Live

It can see the room.

Camera module

Turn on the webcam to let Demo read the room. Nothing is stored.

People in frame
Reads as
Age range
Energy
Attention
Roadmap  Counts people and gives a coarse, aggregate read of the room — rough age band, mood, energy. Approximate group impressions, never per-person facts, never identity. On-device blur is roadmap, not in this build.
First version reads the laptop webcam · in production, the camera lives in the box
Engage · facts that hold up

Limbic Weave.

Engagement runs on stories — a venue's history, say. But history has to be factual, and live AI can hallucinate. So we weave verified, pre-recorded audio seamlessly into the live stream.

Generated live Pre-recorded · verified
One voice. You can't hear the seam.
Press W to play the woven clip
Gather

The part that pays.

Mood over time
How the room felt, minute by minute — not a single star.
Who came
Coarse audience make-up, as a crowd — never an individual.
What moved them
The moments that lifted the room, and the ones that lost it.
Momentary
No identity
GDPR-safe
There's more where that came from

We're just getting started.

+

Dynamic memory

Demo remembers earlier moments and brings them back later — across a whole visit.

roadmap
+

Advanced characters

Author a personality — voice, temperament, quirks — without touching the engine.

roadmap
+

…and plenty more

Different installations, new senses, new effectors. A conversation for another day.

let's talk
Now live
Questions?
Thanks for letting me read the room. Have a great day.
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